Case Study · MENA · Food & Quick Commerce
An interactive WhatsApp surface that turns conversation into conversion.
Order to delivery inside a single chat thread — always on, across multiple MENA markets.
04Engagemic / engagement 04Food & quick commerceWhatsApp chatbot
01
The Ask
Let customers go from order to delivery without leaving the channel they already use every day.
02
The Approach
Put the whole journey inside a single WhatsApp thread, always on, and built to run across multiple MENA markets.
03
Our Role
- Conversation design
- Chatbot build
- Multi-market rollout
04
We Delivered
An interactive WhatsApp chatbot that handles the journey from order to delivery inside one chat.
05
The Outcome
A commerce surface that is available 24/7 and turns conversation into conversion across MENA.
24/7Always on
1 chatOrder to delivery
MENAMulti-market
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